[tracking_tool company=”ZTO Express Tracking” url=”https://www.ztoglobal.com/#/trade?domain=km&lang=en&lggType=2″]

ZTO Express Tracking

ZTO Express is a leading China-based logistics provider offering domestic and cross-border parcel delivery, e-commerce logistics, and value-added services through a nationwide network. Founded in 2002 and headquartered in Shanghai, ZTO handles billions of parcels annually.

Track Your ZTO Shipment on This Page (Step-by-Step)

Use the TrackingVent tool below to see the latest scans and ETA for your parcel:

1. Find your code — look for a tracking/“waybill (运单)”/guía/reference ID in your email, label, or receipt.
   
2. Stay on this page — use the tracking box dedicated to ZTO Tracking.
   
3. Enter the number exactly — include any letters, digits, hyphens, or leading zeros.
   
4. Click Track — view current status, movement between hubs, and the most recent scan time.
   
5. Refresh if new — very recent shipments may need time for the first scan to post.
   
6. Need a manual trace? Contact ZTO with your tracking number for agent assistance.
   

What Your Status Means

• Booked / Created: Shipment is in the system; pickup or first scan hasn’t occurred yet.
  
• Picked Up / Origin Scan: ZTO has collected the parcel and added it to the network.
  
• In Transit: Moving between sorting hubs or line-haul legs; multiple arrival/departure scans are normal.
  
• Out for Delivery: With the local courier and expected to arrive today (business hours apply).
  
• Delivered: Successfully handed over; a proof of delivery may be available via support.
  
• Exception / Hold: A delay occurred (address issue, documentation, weather, appointment). Contact support with your tracking number for the reason and next steps.
  

ZTO Customer Service

For shipment-specific queries, reach ZTO Express directly:

• Mainland China Customer Service Hotline: 95311
  
• Headquarters Address: No. 1685, Huazhi Road, Huaxin Town, Qingpu District, Shanghai, PRC, 201708
  

These details are published on ZTO’s official English site; for Taiwan service, a regional hotline is also listed.

About ZTO Express

Established on May 8, 2002, ZTO Express has grown into one of China’s largest express delivery companies by parcel volume. Headquartered in Shanghai, ZTO operates an extensive terminal and transportation network to support domestic last-mile, cross-border e-commerce, and value-added logistics services. Publicly listed and technology-driven, ZTO emphasizes network density, operational reliability, and digital visibility to keep shippers and recipients informed from pickup to delivery. Recent investor disclosures highlight sustained market leadership by volume, reflecting the company’s scale and regional reach.

If Your Courier Is Delayed

First, recheck the status here using the tracking box. If you see exception/hold or no movement for an extended period, call ZTO’s 95311 hotline and request a trace with your tracking number; ask for cause of delay, next action, and an updated ETA.

Can I Change the Delivery Address?

Reconsignments (address changes) may be possible before the parcel is dispatched for local delivery. Contact ZTO at 95311 to request a change. Be ready to verify shipper/consignee details and accept any additional fees or transit-time extensions that may apply.

Understanding ZTO Tracking-Number Formats

ZTO uses multiple reference types (e.g., waybill/guía or reference IDs). Formats can be numeric (10–15 digits) or alphanumeric (letters + numbers). Example patterns seen on international shipments may combine letters and digits (e.g., “ZW…PN”). Always enter the code exactly as printed; if one reference fails, try a secondary number from your label or receipt.

Quick Tips for Trouble-Free Tracking

• Copy/paste the entire code, keeping hyphens and leading zeros intact.
  
• For multi-piece shipments, track each piece if separate numbers were issued.
  
• Appointment or restricted-access deliveries can show hold until the window is confirmed.
  
• Very new shipments may not display scans until the first hub event posts; check back shortly.

Conclusion

TrackingVent gives you a simple way to monitor ZTO Express Tracking events from pickup to delivery. Enter your number in the tracking box on this page to see real-time updates and interpret statuses like in transit, out for delivery, and delivered. If movement stalls or you need an address change, escalate through ZTO’s official 95311 hotline for the most accurate ETA and next steps. With online visibility plus direct support when needed, you can stay confidently informed at every stage of the journey.